Crown Commercial Service

Working with NHS North West Procurement Development

I work in a customer focused team of five people dedicated to working with NHS trusts, and I wanted to tell you a bit more about our role and share some insights into how I have been successfully working with NHS North West Procurement Development.

Our team is led by Account Director, Will Laing. Will started his career as an Assistant Buyer for medical dressings at NHS Supplies North West Division in 1995 and is enjoying the opportunity and challenge of building the best ever commercial relationship between CCS and the NHS, which has always been close to his heart.

Strategic Account Leads, Jane Platts and Emma Graham, lead on a wide range of projects with the Department of Health, its arm’s length bodies and the whole of the NHS at a national, regional and local level, including the four regional customer boards and the national customer board. They are currently developing commercial arrangements with the NHS regional hubs so that we can collaborate more with them. This will mean, for example, supporting each other in the development of new frameworks and helping customers use the collaborative arrangements to maximise benefits.   

As a Business Development Manager, alongside Carmel Mannix, I work with procurement groups and individual NHS trusts to help identify financial and efficiency savings that will have a real impact for the NHS and wider health sector. As well as NHS North West Procurement Development, these groups include the Shelford Group, the Peninsula Purchasing and Supply Alliance in the south west, and the Working Together partnership.

Emma and I have been working closely with NHS North West Procurement Development for a few years now. We regularly talk to members about how we can support them and attend their quarterly Heads of Procurement meetings to discuss key category areas. We encourage members to let us know what they would like to discuss at upcoming meetings so we can bring along our category experts to present to the group. This is a great forum for us all to share information, knowledge and best practice. This collaborative way of working is really helping trusts achieve efficiency savings, as Brian Mangan, Assistant Director recently commented:

“NHS North West Procurement Development has been actively engaging with CCS to promote the benefits of their frameworks and support services.

“Telephone expense management has been a great success for a number of trusts who have identified savings that can be achieved with minimal time and effort from local NHS procurement teams.

“It is our belief that greater use of CCS is something that could help ease the pressures faced at trust level to drive savings and deal with an increasing workload.

“In partnership with the CCS customer team, we are actively developing a work plan covering areas such as mobile telephony and IT hardware.”

If you would like to find out more about our work with NHS North West Procurement Development, or indeed any of the other groups mentioned, please get in touch