An update on Category Tower 9 – NHS Office Solutions

NHS Office Solutions was the first category tower to go live in October 2017 under the new NHS Future Operating Model (FOM).

Since the launch a new team, which includes colleagues from both DHL and CCS and is based in Normanton, West Yorkshire, has been consolidating and reviewing the category, while maintaining product availability through NHS Supply Chain to ensure a seamless transition.  

All the products continue to be available to NHS Supply Chain customers as before,  including:

  • Office supplies (stationery)
  • Office furniture
  • NHS printed stationery
  • Batteries & torches
  • Printable patient identification wristbands

What’s next?

The team welcome your participation in the following activities:

A4 white copier paper 80gsm & 70gsm

Copier paper prices have been increasing so our challenge is to look at more cost effective products, such as recycled paper. Some initial trials have been undertaken, and if you would like to take part in further paper trials please let us know.

This project is also being expanded to include recycled and manila envelopes.

Branded ink & toner cartridges

There is a wide range of ink & toner cartridges available, many of which have a high yield alternative where the cost per page is lower than the standard yield. Some customers have made this switch, but as many haven’t there are more savings to be gained. If you have made the switch and would like to help the NHS save more money please put your trust forward for a case study to show others trusts how they can benefit by switching.

Core range (desktop) review

The stationery core range was introduced in November 2014 and while products have been added since, it has not had a further review. We plan to hold evaluation days where samples will be available for comment and we can get your ideas on how the range should look, which will be considered for the next tender exercise. Dates and venues are to be confirmed, but if you are interested in attending please let us know.

Office supplies questionnaire

We’d like to know what your thoughts are on the office supplies (stationery) range, so  please take 5-10 minutes to share your views on the service and the products available through NHS Supply Chain.  

Complete the questionnaire.

Lastly, we are working on updating the office supplies catalogue by:

  • Setting up new sections so that it is easier to find products
  • Changing some unit sizes which state each when they should be box / case / pack
  • Updating descriptions so they more accurately reflect the products

This will be done in conjunction with the NHS Supply Chain IT team so that any changes will have minimum impact on users.

Get in touch

If you would like to take part in any of these activities or have any further questions please get in touch by emailing