Our Contact Centre Services framework will help you access expert suppliers who provide market leading contact centre services and tailored consultancy support.

It’s designed to give you best value, whether you have a contact centre of 20 or 2,000 agents. We can help you with all aspects of your customer engagement – from traditional telephony to robotics, web chat and back office processing.

Choose our framework and benefit from:

  • Improved customer service quality
  • Commercial value
  • Operational transformation
  • Innovative solutions to support channel shift
  • Demand management
  • Appropriate transfer of risk

How can we help you

Lot 1 Consultancy

Designed to help you develop and implement your contact strategy.

Lot 2 Contact Centres Services

Access expert suppliers who will provide market leading services.

At CCS, we’re experts in procurement. Our teams use their deep category knowledge to create a wealth of resources for the public and third sector.

Find out how our experts can help you find the right contact centre solutions for your organisation.