Our Contact Centre Services framework will help you access expert suppliers who provide market leading contact centre services and tailored consultancy support.
It’s designed to give you best value, whether you have a contact centre of 20 or 2,000 agents. We can help you with all aspects of your customer engagement – from traditional telephony to robotics, web chat and back office processing.
Choose our framework and benefit from:
- Improved customer service quality
- Commercial value
- Operational transformation
- Innovative solutions to support channel shift
- Demand management
- Appropriate transfer of risk