The Crown Commercial Service framework for print management has saved Queen’s University Belfast £110,000.
“CDS ensure the world-class quality associated with the University is extended to all our printed materials. Their knowledge of the corporate brand and their expertise in print guarantees each publication is produced on brand, using the most efficient print production method. The consultation, advice and service provided by the Account Team enables staff to get the most from their budget and gives the assurance that the final product will be fit for purpose and delivered on time.”
Tim McCann, Marketing Manager (Campaigns and Creative)
Queen’s University Belfast, who have a student population of 24,000 and 3,800 staff, required a single supplier to provide a comprehensive print management service and an on-campus reprographic service to produce all their printed materials. The contract also needed to cover related services including artworking publications to their corporate brand, supply of exhibition and display materials, fulfilment and direct mail.
CDS was appointed through the Crown Commercial Service Managed Print and Digital Solutions (RM3785) framework. Upon appointment they reviewed and evaluated the university print management and lithographic service to see how they could reduce costs and make it more efficient.
CDS staffed the on-campus print centre with a dedicated team of digital and lithographic print experts to analyse each job request, find the most cost-effective method of production, then manage the job to ensure it is delivered on time. It was also re-equipped with new digital printers and finishing equipment to enable the quick turnaround of digital print jobs.
CDS also appointed a dedicated account manager to provide advice where needed, to act as a brand guardian and to challenge if items needed to be printed at all. They also manage any third party suppliers.
By tracking and monitoring all print jobs and providing detailed print management information; this ensured the maximum cost efficiency.
By working in this way, CDS helped yield efficiency savings of £55,000 in the first year of the contract. A further £55,000 of savings was achieved through the lower contract rates for on-campus digital printing. This holistic approach delivered a combined saving of £110,000 against an £800,000 print spend, representing a 13.75% saving.
The new digital printers used to equip the print centre allow much of the digital print work to be produced on campus, leading to a fast turnaround for many projects, helping university staff with tight deadlines and last-minute requests.
CDS adopted the role of brand guardian, ensuring the university logo is correctly reproduced and every printed item adheres to the university’s corporate identity guidelines. During the contract, the university implemented a new brand. CDS automatically updates printed materials with the new logo and corporate style as soon as they are identified for production.
The account team has developed good working relationships with university staff, cultivating a partnership approach. They are committed to meeting each deadline and have delivered customer satisfaction results of 99.75%.
“CDS consistently deliver a quality service, meeting what are often tight and demanding timeframes.” Tim McCann, Marketing Manager (Campaigns and Creative)
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