Crown Commercial Service

Our Digital Services Team needs your help – get involved in user research

As part of government’s ongoing process of digitisation, Crown Commercial Service’s Digital Services Team have a commitment to making all of our services simple, efficient and easy to use – making the experience of working with us the best it can be. To achieve this goal, we are seeking participants for our user research: people who can tell us what works well on our digital platforms, their frustrations and pain points, and what features and functions could improve our services in the future.

Whether you are new to CCS’s services or an experienced user – whether you have had a great experience in working with us, or think we need to improve – we want to hear from you!

If you would be interested in taking part, please fill out this Google Form. Your data will be kept secure and will never be passed on – we’ll only use it to contact you about taking part in research.

We are focusing on only a few products at a time, so you may not hear from us straight away. We won’t ask you for anything onerous – you may receive a survey, or be asked to take part in an hour-long research interview, either in person or online – and you can withdraw your interest at any time.

Your feedback will play a direct role in improving our digital services, both now and in the future – we’re looking forward to hearing from you!