Driving innovation through contact centres

The way citizens want to access and interact with public services continues to evolve at pace. The growing use of digital solutions and the ever changing social media landscape is increasing the many touch points in people’s lives – and changing the way people want to communicate.

It is more important than ever to collaborate to ensure we provide the best possible contact centre solutions for public sector organisations, we plan on doing this by sharing our learnings.

To support this we host customer forums, giving you the opportunity to network with your peers, share best practices, hear from suppliers and customer guest speakers to understand the art of the possible in this fast moving environment.

Latest from our customer forum

Our latest Public Sector Customer Forum took place in May 2019 with the theme of ‘The Customer Journey – Mapping, Optimising, Mobilisation’. The feedback we got on the day was great, with many quoting that it was a brilliant learning opportunity with a mechanism to network and build relationships across the public sector.

The next forum is being planned for September/October in central London.

If you are reviewing your contact centre requirements and would like to learn more about the current possibilities, our customer forum event is ideal for you. See below to reserve your place now.

What our customers say

‘The opportunity to learn from others, listen to real case study presentations and network with other government departments.’

‘To share issues and ideas, discuss innovation and share best practice.’

‘Really helped understanding of all aspects of the journey with a real willingness to share and support across departments.’

What our suppliers say

‘The Contact Centre Customer Forums have proven to be a perfect format with an excellent mix of presentations, networking opportunities and open discussion around key topics with learning for all. ‘


Get in touch

If you would like to reserve a place at the next customer forum, please get in touch quoting ‘contact centres’ in the comments box to register your interest.

You can also learn more about the framework by visiting the framework page.