Crown Commercial Service

CCS Showcase proves to be a big hit at Procurex North

This week our wider public sector customer team headed to Procurex North at Manchester Central. With our brand new CCS Showcase stand right at the heart of the exhibition, we were all looking forward to meeting visitors from across the public procurement industry.

CCS Stand Procurex North

Our drop-in advice bar featured a different zone on either side – one for buyers and one for suppliers. This provided two distinct spaces for our customer team to help customers, and colleagues from our policy team to engage with suppliers. I wanted to say a big thank you to everyone who visited us over the course of the day, it was great to chat with such a varied selection of people and organisations and discuss your diverse procurement needs.

CCS Feedback Wall

Our new feedback walls in each zone gave us the opportunity to gather thoughts from our customers and suppliers on what they feel we’re doing right and what we need to change or improve upon. The incorporation of social value in our frameworks and a better website were just some of the topics that came up on the buyer wall, with simplifying our eSourcing tool appearing as a topic on the supplier zone. We will be reviewing all feedback from the walls and using it to help us make further improvements going forward.

Malcolm Harrison Speech

Just before lunch we sat down for a speech from our Chief Executive Malcolm Harrison in the keynote arena, where he discussed the current state of public sector procurement and the ways we are trying to make it easier to do business with CCS. Key topics included the much anticipated Crown Marketplace project to create an easy to use online buying portal, centralising our customer help desk and the importance of saving our customers both time and money. To find out more, you can view Malcolm’s keynote presentation.

Procurex North Training Zone

In the afternoon, we ran 5 different sessions in our dedicated training zone featuring speakers from CCS and other organisations including YPO, Crescent Purchasing Consortium (CPC) and the Association of Greater Manchester Authorities (AGMA). Topics included:

To view the speakers’ presentations, simply click on the links above.

The sessions were very popular with visitors – so much so that the majority were standing room only! David Gigg from our Disputes and Policy Implementation team took the opportunity to launch our official policy on social value in the final session, which is a huge development, and the panel discussion and questions from the audience afterwards were very interesting.

Following the success of Procurex North, in just a month we will be attending Procurex South taking place at Olympia London. If you couldn’t make it to Procurex North, make sure to look out for our CCS Showcase on 20 April.

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