Contact with public sector organisations is driven by citizens’ need to access a wide range of services, comply with regulation and seek information and guidance. The way citizens want to access and interact with public services continues to evolve at pace.
Growing use of digital solutions and the ever changing social media landscape is increasing the many touch points in people’s lives – and changing the way people want to communicate.
As we celebrate the 1st anniversary of our Contact Centre Services framework, I’d like to invite you to join us on 19 July at our next Contact Centre Public Sector Customer Forum and share with you some insights from our customers and suppliers over the past year…
3 great reasons to choose a best in class solution from CCS
1. Dedicated CCS category team support from start to finish
We will work closely with you to help you develop your requirements and find a solution that provides you with end-to-end outstanding customer service tailored to your specific needs – now and in the future.
2. Service improvements and innovation
We’ll help you work with your internal customers and develop strategies to maximise your contact centre services, facilitating market engagement to provide intelligence and insight to inform your thinking. Our market-leading framework suppliers will ensure you achieve service improvements and innovation.
3. Great operational AND commercial outcomes
Our customers have seen greater operational outcomes and commercial savings of between 10% – 50%.
What our customers say
“The team at CCS has provided invaluable support to aid us through the process…organising a supplier engagement event…it is a pleasure to work with the team.” Money Advice Service
“Provided support at both the project initiation and strategy stages…demonstrating key knowledge in this sector and creative commercial thinking.” Home Office
“Provided insights into not just how to best make use of the framework, but also on contact centres and the market more generally. They advised on how to take advantage of existing opportunities and how we might create opportunities to maximise attractiveness to the market and deliver better value for money.” Department for Education
Join our customer forum
If you are looking to review your contact centre requirements or would like to learn more about the current possibilities, this event is ideal for you.
Taking place in London on 19 July you will have the chance to meet the category team and network with other public sector organisations to share experiences, best practice and the latest thinking.
Our first forum was held in March and brought together 17 organisations representing more than £600m worth of contact centre spend, serviced by more than 30,000 agents.
If you would like to attend please get in touch stating ‘contact centre forum’ in the comments box.
What our suppliers say
“[CCS team is] professional, dedicated and organised, enabling us to focus our resources on pulling together the best possible tender response and service definition for the ultimate benefit of our clients and their end customers.” BancTec (Exela Tech)
“CCS has encouraged organisations to seek customer service innovation and development in the procurement process through early engagement, so that the best solutions can be developed, encouraging transformation and business change to better service the public’s needs.” HGS
“We are seeing lots of opportunities emerge from across the public sector, enabling us to better focus our resources and investments to create winning solutions and propositions for our new and existing customers.” Serco
“The early market engagement sessions have provided a great opportunity to impart our knowledge and experience, enabling us to fully understand the specific requirements and create tailored solutions aligned to the service needs [of potential customers].” Teleperformance
Get in touch
If you would like to attend the forum on 19 July reserve your place today.
If you can’t make the event and you would like to discuss how we can help you please get in touch quoting ‘contact centres’ in comments box.
You can also learn more about the framework by visiting the framework page.