April

Introduction to CCS webinar

If you would like to learn more about how we can help you save time and money please join us for one of our short webinars.

In 2018 we’ll be running a programme of webinars on a wide range of topics, and our Introduction to CCS webinar is aimed at individuals who are not familiar with CCS and would like to understand more about how we work.

It will be ideal if you are new to procurement, new to your organisation or have not used CCS before as we will explain to you:

  • The products and services we can help you buy
  • Deciding on the best way to buy
  • How we can support you
  • What you can expect to save

Our introduction to CCS webinars last 30 minutes.

The next webinar will be on:

12 April at 10:00am – register for the webinar.

If you would like to be kept up to date with upcoming webinars, you can sign up to receive our newsletter.

You can also learn more about CCS by exploring the content on this site using the links above.

Insurance solution for registered providers of social housing

Social housing providers have historically had a very limited choice when it comes to insurance provision. To address this need, we have developed a new insurance solution, in partnership with YPO, designed specifically for the housing sector.

For the first time social landlords now have access to a fully EU compliant framework agreement. Our main objectives were to create a route to market to procure all types of insurance, including property and liability amongst others, alongside providing access to services beyond the placing of insurance. The focus was on expanding and developing the supplier base and creating transparency and a level playing field for suppliers during the tender competition stage.

The benefits for you:

  • Value for money

For the first time social registered landlords can benchmark insurance proposals through a transparent framework.

  • Access to wider insurance market

Social registered landlords tender exercises have generally generated as few as 3 responses, sometimes less. We’ve unlocked the insurance market and provided you with access to an increased supply base, including a mixture of direct insurers and broker and insurers partnerships.

  • Transparency

We’ve created transparency around how the insurance sector works and clearly defined the key players in the market.

  • Process efficiencies

We’ve developed a set of guidance documents and templates with the insurance industry to streamline the process and help you run an effective and successful insurance procurement exercise.

  • Added value

We are providing social registered landlords with knowledge about the insurance market and sharing procurement techniques to get the best results from your procurements. We are hosting regional customer events in January giving you the latest market insight and sharing best practice around procurement of insurance services.

To find out more register for the London event on 16 January

To find out more register for the Wakefield event on 30 January

Further information will be available on our website shortly. If you would like more information or have a specific question please get in touch.

Supporting Newham Council’s digital transformation

Digital specialists help transform both team and systems, improving online experiences for housing, homelessness and children’s services.

The requirement

Supporting Newham Council's digital transformation

The Council’s 2020 Transformation Team recognised the need to take a more customer-centric approach to transformand redesign how it delivers vital online services to over 300k local residents. They wanted to be more efficient, effective and innovative with a primary focus on creating end-to-end services to help residents at every step of the process.

Using the Digital Marketplace, London Borough of Newham Council used the Digital Outcomes and Specialists (DOS) framework procure a specialist supplier to deliver expertise, working with them to understand and improve the user experience of vital services such as Housing, Homelessness and Children’s Services.

The solution

“Super straightforward” and helpful templates made it quicker and easier to prepare and run the procurement than other frameworks the team had used before. They also found it really beneficial that the suppliers on the framework were so familiar with the system, which helped to make the process easier.

The project was awarded to digital specialists, Unboxed, who were able to provide a team of digital specialists to work on-site at Newham Council over a period of 10 weeks. After a large scoping and research exercise and through regular meetings, workshops and presentations throughout this time, stakeholders were fully engaged in this process, and Unboxed were also able to coach and mentor the internal team. With this collaborative working, council staff were left with the skills to run a Discovery process internally themselves.

The result

Now that Unboxed has helped them to better understand the needs of residents, Newham Council has been able to ensure that the next development stage for this project will build the right end-to-end product for their residents.

This project has helped to secure senior buy-in to a new agile approach to service design, and the budget to go back out to market, via DOS, for other suppliers to provide the additional development for this project.

“This project has been a real journey for our team. It was disruptive, but in a good way! It has enabled me to learn new skillsets and I’m excited to see this Homelessness Online project head forward into the next phase.”

Ikramul Haque – Delivery Lead – Customer Digital Transformation, Newham Council

For further information, view the Digital Outcomes and Specialists framework webpage.

Get involved

If you want to find out more about the Digital and Outcomes Specialists framework, why not contact our team of experts?

Get in touch